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Chevron Pizza Apology, United Airlines Turbulence & Crisis Management

Episode #64 of The Crisis Show, which aired February 19, 2014, was a discussion that focused largely on Chevron after a crisis incident in southwest Pennsylvania. We also analyzed a turbulence incident with United Airlines. Host Rich Klein (NY) was joined by Ron Smith (Buffalo), a professor of public communication at Buffalo State (SUNY) and a consultant.    [...]

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Subway, Copenhagen Zoo, PR Ethics & Paypal Memo on Episode 63 of The Crisis Show

Episode #63 of The Crisis Show, which aired February 12, 2014, included discussions on multiple issues, including Subway’s decision to remove a dangerous chemical from its bread supply after pressure from a blogger. We also discussed an incident at the Copenhagen Zoo in which a giraffe was euthanized in front of guests, the intersection of [...]

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Does CVS Bold Announcement Mean Crisis For Competitors Like Walgreens?

Episode #62 of The Crisis Show, which aired February 5, 2014, was an analysis of the announcement made by CVS that it will no longer sell cigarettes and tobacco products — and how that puts its competitors in crisis mode.  Host Rich Klein of Rich Klein Crisis Management in New York was solo commentator.    [...]

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Royal Mess for Royal Caribbean After Explorer of The Seas Returns

Episode #61 of The Crisis Show, which aired January 29, 2014, was an analysis of the crisis facing Royal Caribbean and its Explorer of the Seas ship that returned to port earlier in the day after nearly 700 passengers fell ill with gastrointestinal viruses. Host Rich Klein of Rich Klein Crisis Management in New York was [...]

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Freedom Industries, International Nutrition Fail Miserably In Crisis Management Tests

Episode #60 of The Crisis Show, recorded January 22, 2014, examined how two companies — Freedom Industries and International Nutrition — failed crisis management basics in the aftermath of their respective crisis situations.   Host Rich Klein of Rich Klein Crisis Management in New York was joined by Gerald Baron of Agincourt Strategies.    Links [...]

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Experts Discuss 2014 Trends, Give Tips on Crisis & Reputation Management

Episode #59 of The Crisis Show, which aired January 8, 2014, was a 90-minute special episode that looked back on some crisis/reputation events of 2013 and offered real world advice to leaders in the areas of crisis management, crisis communications, social media, emergency management and workplace violence. Host Rich Klein was joined by Mike McKenna, Felix P. [...]

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Typhoon Yolanda: Disaster Response, Recovery in Natural Disasters

Episode #58 of The Crisis Show, which aired November 13, 2013 was a look at Tyhoon Yolanda that and disaster recovery/response issues related to natural disasters.  Host Rich Klein was joined by Mike McKenna of TEAM Solutions (Texas) Some links related to Typhoon Yolanda: Official Philippines Government website Google Crisis Map on Yolanda The Weather Channel on Yolanda [...]

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Superstorm Sandy 1 Year Later: Risk Management & Emergency Management Tips for Business

Episode #56 of The Crisis Show, which aired October 30, 2013 was a look at Superstorm Sandy one year later and included risk management and emergency management advice for businesses. Host Rich Klein was joined by Annika Schuenemann of Allianz Global Corporate and Specialty and TJ Hanlon, a veteran emergency management professional and public information [...]

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Australia Brushfires Update

Episode #55 of The Crisis Show, which aired October 23, 2013 was a report on the Australia brushfires with Jane Jordan-Meier, who was broadcasting from Sydney with host Rich Klein in New York.         Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow. Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com. Tel: 347-903-7361 [...]

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Greyhound Silent On Social Media In Serious Crisis

Episode #54 of The Crisis Show, recorded on October 9, 2013 examined how Greyhound failed to communicate effectively in the first day of a serious crisis – a tragic bus crash that occurred earlier in the day. Host Rich Klein of Rich Klein Crisis Management in New York was joined by Jonathan Bernstein of Bernstein [...]

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