Subway, Copenhagen Zoo, PR Ethics & Paypal Memo on Episode 63 of The Crisis Show

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Episode #63 of The Crisis Show, which aired February 12, 2014, included discussions on multiple issues, including Subway's decision to remove a dangerous chemical from its bread supply after pressure from a blogger. We also discussed an incident at the Copenhagen Zoo in which a giraffe was euthanized in front of guests, the intersection of PR and think tanks, and the impact on PayPal from its CEO's scathing internal memo that went public. Host Rich Klein (NY) was joined by Shel Holtz (CA) and Greg W. Brooks (NV). 

 

Links related to this episode:

NBC story about Subway removing chemical from bread

NPR article about Copenhagen Zoo and online protests

NY Times story about PR firm and its non-profit think tank

TPM story on campaign trolling

Story about PayPal CEO memo

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.

Tel: 917-470-3073  (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

Does CVS Bold Announcement Mean Crisis For Competitors Like Walgreens?

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Episode #62 of The Crisis Show, which aired February 5, 2014, was an analysis of the announcement made by CVS that it will no longer sell cigarettes and tobacco products -- and how that puts its competitors in crisis mode.  Host Rich Klein of Rich Klein Crisis Management in New York was solo commentator. 


 

 

Links related to this episode:

CVS website page devoted to announcement

CVS page on Facebook

Chicago Tribune story on announcement, pressure on others

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.

Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

Royal Mess for Royal Caribbean After Explorer of The Seas Returns

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Episode #61 of The Crisis Show, which aired January 29, 2014, was an analysis of the crisis facing Royal Caribbean and its Explorer of the Seas ship that returned to port earlier in the day after nearly 700 passengers fell ill with gastrointestinal viruses. Host Rich Klein of Rich Klein Crisis Management in New York was joined by cruise law attorney Jim Walker (Florida), who writes the popular Cruise Law blog. 


Links related to this episode:

Rich Klein Crisis blog post about Royal Caribbean

Jim Walker’s initial blog post about Royal Caribbean

Royal Caribbean CEO Richard Fein on CNBC (January 27, 2014)

Royal Caribbean Press Releases About Explorer of The Seas

Royal Caribbean on Twitter

Royal Caribbean PR on Twitter

CNN story on ship’s return to port (January 28, 2014)

Time Magazine’s iist of worst norovirus outbreaks aboard cruise ships 

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

Freedom Industries, International Nutrition Fail Miserably In Crisis Management Tests

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Episode #60 of The Crisis Show, recorded January 22, 2014, examined how two companies -- Freedom Industries and International Nutrition -- failed crisis management basics in the aftermath of their respective crisis situations.   Host Rich Klein of Rich Klein Crisis Management in New York was joined by Gerald Baron of Agincourt Strategies

 
Links related to this episode:

Video of press briefing with Gary Southern, President of Freedom Industries

Initial statement issued by Freedom Industries

Commentary on Freedom Industries in West Virginia Metro News

Gerald Baron's blog post about Freedom Industries

Associated Press story about building collapse at International Nutrition in Omaha, NE

CORRECTIONS: In our intro, we incorrectly identified one of the companies as Freedom International. It is, in fact, Freedom Industries. We also misspoke in our intro about casualties in the water contamination incident caused by chemicals leaked from Freedom Industries. Thankfully, there were no deaths reported from the water contamination incident in West Virginia. However, in the building collapse at International Nutrition in Omaha, two people died and 17 were reportedly injured. We regret these errors and wanted to set the record straight. 

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

Experts Discuss 2014 Trends, Give Tips on Crisis & Reputation Management

Episode #59 of The Crisis Show, which aired January 8, 2014, was a 90-minute special episode that looked back on some crisis/reputation events of 2013 and offered real world advice to leaders in the areas of crisis management, crisis communications, social media, emergency management and workplace violence.

Host Rich Klein was joined by Mike McKenna, Felix P. Nater, Krishna De, Jonathan Bernstein, Erik Bernstein, Shel Holtz and Jane Jordan-Meir.

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Typhoon Yolanda: Disaster Response, Recovery in Natural Disasters

Episode #58 of The Crisis Show, which aired November 13, 2013 was a look at Tyhoon Yolanda that and disaster recovery/response issues related to natural disasters. 

Host Rich Klein was joined by Mike McKenna of TEAM Solutions (Texas)

Some links related to Typhoon Yolanda:

Official Philippines Government website

Google Crisis Map on Yolanda

The Weather Channel on Yolanda

"Is Keeping Score Helpful?" - an blog post by Mike McKenna about humanity vs stats in disasters

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Superstorm Sandy 1 Year Later: Risk Management & Emergency Management Tips for Business

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Episode #56 of The Crisis Show, which aired October 30, 2013 was a look at Superstorm Sandy one year later and included risk management and emergency management advice for businesses.

Host Rich Klein was joined by Annika Schuenemann of Allianz Global Corporate and Specialty and TJ Hanlon, a veteran emergency management professional and public information officer.


 

Some links related to #Sandy for business and residents:

Daily News Before and After Photos from Sandy

Information about flooding

Emergency Planning from CDC

New York Rebuilding Congress report on Sandy

Staten Island One Year Later: Staten Island Advance story

Atlantic City One Year Later

Allianz Global Report on Sandy

Allianz Global Risk Bulletin

NY State Senate Task Force Report on Sandy

New York Times 2012 report from Long Beach, NY after Sandy

Hurricane Sandy Aftermath Video: Inside the Chaos of Breezy Point, N.Y.

Waves Thrash Massapequa on Long Island – Hurricane Sandy

Long Beach, NY Commemoration Ceremony – October 2013

Video of Sandy damage to Red Hook (Brooklyn)

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Australia Brushfires Update

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Episode #55 of The Crisis Show, which aired October 23, 2013 was a report on the Australia brushfires with Jane Jordan-Meier, who was broadcasting from Sydney with host Rich Klein in New York. 

 

  

 

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

Greyhound Silent On Social Media In Serious Crisis

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Episode #54 of The Crisis Show, recorded on October 9, 2013 examined how Greyhound failed to communicate effectively in the first day of a serious crisis - a tragic bus crash that occurred earlier in the day. Host Rich Klein of Rich Klein Crisis Management in New York was joined by Jonathan Bernstein of Bernstein Crisis Management in California

 

Links related to this episode:

Greyhound website news page

Greyhound’s Facebook page

Greyhound’s Twitter account

Crash victim Shara King’s interview with TV station (Fox 8 Cleveland)

WKYC (Cleveland) coverage of crash

Federal Motor Carrier Safety Administration homepage

Greyhound safety record investigated by Dayton, OH TV station (reportedly more than 100 Greyhound crashes in past two years)

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

Episode 52 of The Crisis Show: Yosemite Fires, Colorado Flooding

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Episode #52 of The Crisis Show, which aired on September 18, was a panel discussion about emergency management issues relating to the fires near Yosemite National Park and the epic flooding that hit Colorado. Mike McKenna (Fort Worth, TX) was guest host and was joined by two other emergency management professionals, Jon Bodie and Billy Chrimes. 

 

 

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

The Crisis Show airs on Wednesdays at 7pm Eastern Time