Superstorm Sandy 1 Year Later: Risk Management & Emergency Management Tips for Business

Episode #56 of The Crisis Show, which aired October 30, 2013 was a look at Superstorm Sandy one year later and included risk management and emergency management advice for businesses. Host Rich Klein was joined by Annika Schuenemann of Allianz Global Corporate and Specialty and TJ Hanlon, a veteran emergency management professional and public information [...]

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Australia Brushfires Update

Episode #55 of The Crisis Show, which aired October 23, 2013 was a report on the Australia brushfires with Jane Jordan-Meier, who was broadcasting from Sydney with host Rich Klein in New York.         Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow. Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com. Tel: 347-903-7361 [...]

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Greyhound Silent On Social Media In Serious Crisis

Episode #54 of The Crisis Show, recorded on October 9, 2013 examined how Greyhound failed to communicate effectively in the first day of a serious crisis – a tragic bus crash that occurred earlier in the day. Host Rich Klein of Rich Klein Crisis Management in New York was joined by Jonathan Bernstein of Bernstein [...]

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Episode 52 of The Crisis Show: Yosemite Fires, Colorado Flooding

Episode #52 of The Crisis Show, which aired on September 18, was a panel discussion about emergency management issues relating to the fires near Yosemite National Park and the epic flooding that hit Colorado. Mike McKenna (Fort Worth, TX) was guest host and was joined by two other emergency management professionals, Jon Bodie and Billy [...]

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The Crisis Show: Brands’ Misuse of Social Media on 9-11

Episode #51 of The Crisis Show, which aired on September 11, analyzed how some companies were roundly criticized for exploiting the tragedy of 9-11 to promote their products and services. Host Rich Klein (NYC) was joined by Shel Holtz (CA) and Rod Hughes (PA).    Related links: Story about AT&T tweet Story about AT&T and [...]

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Back To School Episode: Crisis Management, Campus Social Media & Privacy

Episode #50 of The Crisis Show, which aired on August 21, was our annual Back to School episode. Host Karen Freberg from the University of Louisville was joined by Gail Glover of Union College (Schenectady, NY). They touched on a wide variety of issues including campus shootings, social media, college sports crises and privacy in the [...]

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Silence Not An Option When A Crisis Hits

Episode #49 of The Crisis Show, recorded August 7, talked about the importance of organizations quickly issuing “holding” statements as soon as a crisis hits. Host Rich Klein (NYC) was solo for this abbreviated episode (10 minutes). Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow. Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com. Tel: 347-903-7361 [...]

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How To Respond To A Social Media Crisis

Episode #47 of The Crisis Show, recorded July 24, 2013 was a broad discussion about how to respond to a social media crisis. Host Rich Klein (NYC) was joined by Melissa Agnes (Montreal).   Links related to this episode: Article in The Huffington Post about responding to a social media crisis (see comments section) Please Tweet about [...]

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Oprah Throwing Money At Lohan; Glaxo Crisis Response – And That Rolling Stone Cover

Episode #46 of The Crisis Show, recorded July 17, 2013, led off with the pay-to-play deal between Oprah Winfrey’s OWN network and Lindsay Lohan. The second topic was about GlaxoSmithKline’s handling of major crisis stemming from its alleged business practices in China. The last topic of the show was a discussion about the controversial cover [...]

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Disaster Response After Tragedies in Quebec, San Francisco – Episode 45 of The Crisis Show

Episode #45 of The Crisis Show, recorded July 10, 2013, explored recent transportation tragedies in North America: the train derailment in a Quebec town, the plane crash at San Francisco’s airport and a small plane crash in Alaska. Host Rich Klein (NYC) was joined by Mike McKenna, president of TEAM Solutions (Fort Worth, TX).    Links related to [...]

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