Episode #30 of The Crisis Show, which aired on March 6, 2013, analyzed Taco Bell, which has had a series of crisis situations since 2006. Host Rich Klein went solo in this case study episode. Links related to this episode: Rich Klein’s blog post on Taco Bell UK Food Standards Agency Test Results for horse [...]
Episode #29 of The Crisis Show, which aired on February 27, 2013, analyzed the widening horse meat crisis that has taken hold across Europe. Host Rich Klein was joined by attorney William Marler (Seattle), Krishna De, a digital/social media pioneer (Ireland). and Mark Castellana, a fresh food/beverage industry consultant (Dallas). Links related to this episode: [...]
Episode #28 of The Crisis Show, which aired on February 20, 2013, analyzed Carnival Cruise Line’s crisis, a missed PR/social media opportunity by Poland Spring, the hacking of Burger King’s Twitter account and TD Bank’s creative use of social media. Host Rich Klein was joined by Shel Holtz, principal of Holtz Communication + Technology. Links [...]
Episode #27 of The Crisis Show, which aired on February 13, 2013, focused on workplace violence. Host Rich Klein was joined by Felix Nater, a workplace violence expert who is president of Nater Associates, and employment law attorney Philip M. Berkowitz, U.S. practice co-chair of Littler Mendelson’s International Employment Law Practice Group. Links related to [...]
Episode #26 of The Crisis Show, which aired on February 6, 2013, was a discussion about the social media snafus experienced by Applebee’s (restaurant) and HMV (entertainment brand). And, breaking news from the Boy Scouts of America, which earlier in the day announced it was delaying a board vote on whether to admit gays as [...]
Episode #25 of The Crisis Show, which aired on January 30, 2013, was a discussion about the tragic nightclub fire in Santa Maria, Brazil. Host Rich Klein was joined by Mike McKenna, an emergency management expert; Mark Basnight, public information officer for the Charlotte, N.C. Fire Department; global security expert Chris Meisenhalder and attorney John [...]
Here are highlights from some episodes that aired during 2012 and early 2013. There’s something here for a wide variety of groups: business, government officials, first responders, schools and universities, non-profits and high profile individuals. If there’s an expert here who you want to contact, please send an email to Rich Klein via rich@TheCrisisShow.com. Please [...]
Episode #24 of The Crisis Show, recorded on January 16, 2013, was a discussion about crisis management/crisis communications issues related to brushfires in Australia, the flu epidemic in the United States and the continuing legal/PR fiasco surrounding Lance Armstrong. Host Rich Klein was joined by Jane Jordan-Meier, a crisis management expert, and Eric Neitzel, a [...]
