Australia Brushfires Update

Subscribe to me on YouTube

Episode #55 of The Crisis Show, which aired October 23, 2013 was a report on the Australia brushfires with Jane Jordan-Meier, who was broadcasting from Sydney with host Rich Klein in New York. 

 

  

 

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

Greyhound Silent On Social Media In Serious Crisis

Subscribe to me on YouTube

Episode #54 of The Crisis Show, recorded on October 9, 2013 examined how Greyhound failed to communicate effectively in the first day of a serious crisis - a tragic bus crash that occurred earlier in the day. Host Rich Klein of Rich Klein Crisis Management in New York was joined by Jonathan Bernstein of Bernstein Crisis Management in California

 

Links related to this episode:

Greyhound website news page

Greyhound’s Facebook page

Greyhound’s Twitter account

Crash victim Shara King’s interview with TV station (Fox 8 Cleveland)

WKYC (Cleveland) coverage of crash

Federal Motor Carrier Safety Administration homepage

Greyhound safety record investigated by Dayton, OH TV station (reportedly more than 100 Greyhound crashes in past two years)

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

Episode 52 of The Crisis Show: Yosemite Fires, Colorado Flooding

Subscribe to me on YouTube

Episode #52 of The Crisis Show, which aired on September 18, was a panel discussion about emergency management issues relating to the fires near Yosemite National Park and the epic flooding that hit Colorado. Mike McKenna (Fort Worth, TX) was guest host and was joined by two other emergency management professionals, Jon Bodie and Billy Chrimes. 

 

 

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

The Crisis Show: Brands’ Misuse of Social Media on 9-11

Subscribe to me on YouTube

Episode #51 of The Crisis Show, which aired on September 11, analyzed how some companies were roundly criticized for exploiting the tragedy of 9-11 to promote their products and services. Host Rich Klein (NYC) was joined by Shel Holtz (CA) and Rod Hughes (PA)

 

Related links:
Story about AT&T tweet

Story about AT&T and Marriott social media mistakes

LA Lakers Apologize for tweet of Kobe Bryant

Story about Tumbledown Trails (golf course) 9-11 promotion

Column about Kenneth Cole and his use of social media

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

Back To School Episode: Crisis Management, Campus Social Media & Privacy

Subscribe to me on YouTube

Episode #50 of The Crisis Show, which aired on August 21, was our annual Back to School episode. Host Karen Freberg from the University of Louisville was joined by Gail Glover of Union College (Schenectady, NY). They touched on a wide variety of issues including campus shootings, social media, college sports crises and privacy in the classroom with the advent of new technology like Google Glass.  

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

Silence Not An Option When A Crisis Hits

Subscribe to me on YouTube

Episode #49 of The Crisis Show, recorded August 7, talked about the importance of organizations quickly issuing "holding" statements as soon as a crisis hits.
Host Rich Klein (NYC) was solo for this abbreviated episode (10 minutes).

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Stay tuned for our special Back to School episode on August 21, 2013 at 7pm EDT with Dr. Karen Freberg of the University of Louisville.

How To Respond To A Social Media Crisis

Subscribe to me on YouTube

Episode #47 of The Crisis Show, recorded July 24, 2013 was a broad discussion about how to respond to a social media crisis. Host Rich Klein (NYC) was joined by Melissa Agnes (Montreal).

 

Links related to this episode:

Article in The Huffington Post about responding to a social media crisis (see comments section)

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Oprah Throwing Money At Lohan; Glaxo Crisis Response – And That Rolling Stone Cover

Subscribe to me on YouTube

Episode #46 of The Crisis Show, recorded July 17, 2013, led off with the pay-to-play deal between Oprah Winfrey's OWN network and Lindsay Lohan. The second topic was about GlaxoSmithKline's handling of major crisis stemming from its alleged business practices in China. The last topic of the show was a discussion about the controversial cover of Rolling Stone magazine. Host Rich Klein (NYC) was joined by Cheryl Byrne (Marblehead, Massachusetts), a communications and issues management consultant.  



 

Links related to this episode:

NY Daily News story about Oprah/Lohan deal

Slate submission by Amanda Hess on Oprah/Lohan

Bloomberg News article about China crackdown on GlaxoSmithKline

Official statement from GlaxoSmithKlein in response to China investigation

The Huffington Post article about CVS, Walgreens, Rite Aid refusing to sell issue of Rolling Stone

Post on Facebook page of Rolling Stone magazine from “The Editors”

Screen Shot 2013-07-17 at 3.46.59 PM

 

Join us for the next episode of The Crisis Show via YouTube.

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Disaster Response After Tragedies in Quebec, San Francisco – Episode 45 of The Crisis Show

Subscribe to me on YouTube

Episode #45 of The Crisis Show, recorded July 10, 2013, explored recent transportation tragedies in North America: the train derailment in a Quebec town, the plane crash at San Francisco's airport and a small plane crash in Alaska. Host Rich Klein (NYC) was joined by Mike McKenna, president of TEAM Solutions (Fort Worth, TX). 

 



Links related to this episode:

Press statement by Montreal, Maine and Atlantic Railway (Sunday, July 7)

Confusing public statements by Ed Burkhardt, chair of Montreal, Maine & Atlantic Railway at 1st news briefing in Montreal (Montreal Gazette)

Timeline of events in Lac-Megantic (Montreal Gazette)

Major rail accidents in North America (Reuters)

Support Lac Megantic page on Facebook

Latest media statement issued by Asiana Airlines regarding plane crash in San Francisco

Bow by Asiana Airlines CEO as part of apology demonstrates Korean corporate culture (The Washington Post)

Asiana Airlines flight attendants hailed as heroes (CNN)

Story about deaths of two South Carolina families killed in Alaska plane crash (CNN)

Join us for the next episode of The Crisis Show via YouTube.

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.


Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com
.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Paula Deen, Bigotry & Hostile Work Environments – The Crisis Show

Subscribe to me on YouTube

Episode #44 of The Crisis Show, recorded June 26, 2013, explored workplace issues such as hostile work environments (in light of the Paula Deen story) and workplace violence prevention and response.  Host Rich Klein (New York) was joined by Felix Nater (Charlotte, NC) and Mike McKenna (Fort Worth, TX)

Links related to this episode:
Paula Deen interview on The Today Show (June 26, 2013)

Coverage of Greenville, NC shootings outside Walmart and law firm

Join us for the next episode of The Crisis Show via YouTube.

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.


Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com
.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

The Crisis Show airs on Wednesdays at 7pm Eastern Time