Back To School Episode: Crisis Management, Campus Social Media & Privacy

Episode #50 of The Crisis Show, which aired on August 21, was our annual Back to School episode. Host Karen Freberg from the University of Louisville was joined by Gail Glover of Union College (Schenectady, NY). They touched on a wide variety of issues including campus shootings, social media, college sports crises and privacy in the [...]

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Silence Not An Option When A Crisis Hits

Episode #49 of The Crisis Show, recorded August 7, talked about the importance of organizations quickly issuing “holding” statements as soon as a crisis hits. Host Rich Klein (NYC) was solo for this abbreviated episode (10 minutes). Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow. Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com. Tel: 347-903-7361 [...]

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How To Respond To A Social Media Crisis

Episode #47 of The Crisis Show, recorded July 24, 2013 was a broad discussion about how to respond to a social media crisis. Host Rich Klein (NYC) was joined by Melissa Agnes (Montreal).   Links related to this episode: Article in The Huffington Post about responding to a social media crisis (see comments section) Please Tweet about [...]

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Oprah Throwing Money At Lohan; Glaxo Crisis Response – And That Rolling Stone Cover

Episode #46 of The Crisis Show, recorded July 17, 2013, led off with the pay-to-play deal between Oprah Winfrey’s OWN network and Lindsay Lohan. The second topic was about GlaxoSmithKline’s handling of major crisis stemming from its alleged business practices in China. The last topic of the show was a discussion about the controversial cover [...]

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Disaster Response After Tragedies in Quebec, San Francisco – Episode 45 of The Crisis Show

Episode #45 of The Crisis Show, recorded July 10, 2013, explored recent transportation tragedies in North America: the train derailment in a Quebec town, the plane crash at San Francisco’s airport and a small plane crash in Alaska. Host Rich Klein (NYC) was joined by Mike McKenna, president of TEAM Solutions (Fort Worth, TX).    Links related to [...]

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Paula Deen, Bigotry & Hostile Work Environments – The Crisis Show

Episode #44 of The Crisis Show, recorded June 26, 2013, explored workplace issues such as hostile work environments (in light of the Paula Deen story) and workplace violence prevention and response.  Host Rich Klein (New York) was joined by Felix Nater (Charlotte, NC) and Mike McKenna (Fort Worth, TX) Links related to this episode: Paula Deen interview [...]

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Corporate Reputation, Risk Management on The Crisis Show

Episode #43 of The Crisis Show, which aired June 19, 2013 was a broad discussion about corporate reputation and risk management. Host Rich Klein was joined by Gerald Baron and David Van. Links related to this episode: Internal SEC Letter About Corporate Responsibility in Settlements AP story on termination of Men’s Wearhouse founder George Zimmer [...]

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Santa Monica Shootings, Philadelphia Building Collapse, Cheerios & PRISM

Episode #42 of The Crisis Show, recorded June 12, 2013, marked the show’s one-year anniversary. Host Rich Klein was joined by original co-host Melissa Agnes, Mike McKenna and Shel Holtz. Topics: Santa Monica College shootings, the building collapse in Philadelphia, Cheerios and its handling of a social media challenge and the stunning revelations about the [...]

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Walmart, Royal Caribbean, Rutgers University and Tim Cook – The Crisis Show

Episode #41 of The Crisis Show, recorded May 29, 2013, talked about the reputation challenges this week faced by Walmart, Royal Caribbean, Rutgers University and Tim Cook of Apple. Host Rich Klein was solo. Links related to this episode: Reuters story about Walmart fine Walmart news release on pleas agreements  Travel Weekly article about Royal Caribbean Associated [...]

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Tornado Strike in Oklahoma: Emergency Management & Communications

Episode #40 of The Crisis Show, which aired Tuesday, May 21, 2013, discussed emergency management / crisis communications issues pegged to the tragic tornado that devastated Moore, Oklahoma a day earlier. Host Rich Klein was joined by Mark Basnight, Public Information Officer for the Charlotte, NC Fire Department and Mike McKenna, founder/president of Team Solutions in Texas. [...]

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