Back To School Episode: Crisis Management, Campus Social Media & Privacy

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Episode #50 of The Crisis Show, which aired on August 21, was our annual Back to School episode. Host Karen Freberg from the University of Louisville was joined by Gail Glover of Union College (Schenectady, NY). They touched on a wide variety of issues including campus shootings, social media, college sports crises and privacy in the classroom with the advent of new technology like Google Glass.  

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

Silence Not An Option When A Crisis Hits

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Episode #49 of The Crisis Show, recorded August 7, talked about the importance of organizations quickly issuing "holding" statements as soon as a crisis hits.
Host Rich Klein (NYC) was solo for this abbreviated episode (10 minutes).

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Stay tuned for our special Back to School episode on August 21, 2013 at 7pm EDT with Dr. Karen Freberg of the University of Louisville.

How To Respond To A Social Media Crisis

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Episode #47 of The Crisis Show, recorded July 24, 2013 was a broad discussion about how to respond to a social media crisis. Host Rich Klein (NYC) was joined by Melissa Agnes (Montreal).

 

Links related to this episode:

Article in The Huffington Post about responding to a social media crisis (see comments section)

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Oprah Throwing Money At Lohan; Glaxo Crisis Response – And That Rolling Stone Cover

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Episode #46 of The Crisis Show, recorded July 17, 2013, led off with the pay-to-play deal between Oprah Winfrey's OWN network and Lindsay Lohan. The second topic was about GlaxoSmithKline's handling of major crisis stemming from its alleged business practices in China. The last topic of the show was a discussion about the controversial cover of Rolling Stone magazine. Host Rich Klein (NYC) was joined by Cheryl Byrne (Marblehead, Massachusetts), a communications and issues management consultant.  



 

Links related to this episode:

NY Daily News story about Oprah/Lohan deal

Slate submission by Amanda Hess on Oprah/Lohan

Bloomberg News article about China crackdown on GlaxoSmithKline

Official statement from GlaxoSmithKlein in response to China investigation

The Huffington Post article about CVS, Walgreens, Rite Aid refusing to sell issue of Rolling Stone

Post on Facebook page of Rolling Stone magazine from “The Editors”

Screen Shot 2013-07-17 at 3.46.59 PM

 

Join us for the next episode of The Crisis Show via YouTube.

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Disaster Response After Tragedies in Quebec, San Francisco – Episode 45 of The Crisis Show

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Episode #45 of The Crisis Show, recorded July 10, 2013, explored recent transportation tragedies in North America: the train derailment in a Quebec town, the plane crash at San Francisco's airport and a small plane crash in Alaska. Host Rich Klein (NYC) was joined by Mike McKenna, president of TEAM Solutions (Fort Worth, TX). 

 



Links related to this episode:

Press statement by Montreal, Maine and Atlantic Railway (Sunday, July 7)

Confusing public statements by Ed Burkhardt, chair of Montreal, Maine & Atlantic Railway at 1st news briefing in Montreal (Montreal Gazette)

Timeline of events in Lac-Megantic (Montreal Gazette)

Major rail accidents in North America (Reuters)

Support Lac Megantic page on Facebook

Latest media statement issued by Asiana Airlines regarding plane crash in San Francisco

Bow by Asiana Airlines CEO as part of apology demonstrates Korean corporate culture (The Washington Post)

Asiana Airlines flight attendants hailed as heroes (CNN)

Story about deaths of two South Carolina families killed in Alaska plane crash (CNN)

Join us for the next episode of The Crisis Show via YouTube.

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.


Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com
.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Paula Deen, Bigotry & Hostile Work Environments – The Crisis Show

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Episode #44 of The Crisis Show, recorded June 26, 2013, explored workplace issues such as hostile work environments (in light of the Paula Deen story) and workplace violence prevention and response.  Host Rich Klein (New York) was joined by Felix Nater (Charlotte, NC) and Mike McKenna (Fort Worth, TX)

Links related to this episode:
Paula Deen interview on The Today Show (June 26, 2013)

Coverage of Greenville, NC shootings outside Walmart and law firm

Join us for the next episode of The Crisis Show via YouTube.

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.


Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com
.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Corporate Reputation, Risk Management on The Crisis Show

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Episode #43 of The Crisis Show, which aired June 19, 2013 was a broad discussion about corporate reputation and risk management. Host Rich Klein was joined by Gerald Baron and David Van.

Links related to this episode:

Internal SEC Letter About Corporate Responsibility in Settlements

AP story on termination of Men's Wearhouse founder George Zimmer

Join us for the next episode of The Crisis Show via YouTube.

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.


Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com
.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Santa Monica Shootings, Philadelphia Building Collapse, Cheerios & PRISM

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Episode #42 of The Crisis Show, recorded June 12, 2013, marked the show's one-year anniversary. Host Rich Klein was joined by original co-host Melissa Agnes, Mike McKenna and Shel Holtz. Topics: Santa Monica College shootings, the building collapse in Philadelphia, Cheerios and its handling of a social media challenge and the stunning revelations about the U.S. government's data collection of citizens' phone/Internet records. 

Links related to this episode:

First news conference, June 7, 2013 (Santa Monica Police Department)

Second News Conference, June 7, 2013 (Santa Monica Police Department)

Santa Monica College Facebook page, including emergency posts

Philadelphia Mayor Michael Nutter news conference in immediate aftermath of building collapse (June 5, 2013)

ABC News coverage of Philadelphia building collapse, including search and rescue

Cheerios commercial

The Guardian’s coverage of National Security Agency files

Tech companies request permission to reveal more about government’s request for data (USA Today)

Join us for the next episode of The Crisis Show via YouTube.

The Crisis Show celebrated its first anniversary with this episode. Thanks to everyone around the world (113 countries!) who has supported us. 

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.


Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com
.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Walmart, Royal Caribbean, Rutgers University and Tim Cook – The Crisis Show

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Episode #41 of The Crisis Show, recorded May 29, 2013, talked about the reputation challenges this week faced by Walmart, Royal Caribbean, Rutgers University and Tim Cook of Apple.

Host Rich Klein was solo.


Links related to this episode:

Reuters story about Walmart fine

Walmart news release on pleas agreements 

Travel Weekly article about Royal Caribbean

Associated Press story about praise for Royal Caribbean

USA Today story about Rutgers’ reputation crisis

All Things Digital interview with Tim Cook of Apple

Join us for the next episode of The Crisis Show via YouTube.

The Crisis Show celebrates its first anniversary on June 12, 2013! Thanks to everyone who has supported us around the world. 

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.


Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com
.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Tornado Strike in Oklahoma: Emergency Management & Communications

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Episode #40 of The Crisis Show, which aired Tuesday, May 21, 2013, discussed emergency management / crisis communications issues pegged to the tragic tornado that devastated Moore, Oklahoma a day earlier.

Host Rich Klein was joined by Mark Basnight, Public Information Officer for the Charlotte, NC Fire Department and Mike McKenna, founder/president of Team Solutions in Texas.

Note: If you would like to donate to help the victims in Oklahoma, please text 90999 to “REDCROSS” or call 1-800- RED-CROSS.

 

 

Links related to this episode:

Update on search and rescue operations (May 22, 2013, via CBS News)

Initial news conference led by Oklahoma Governor Mary Fallin (May 20, 2013)

Facebook page of Oklahoma City Fire Department

Article in Daily Oklahoman on impact to businesses in Moore

News conference with FEMA Director Craig Fugate in Oklahoma (May 21, 2013)

How Can We Be Safe From Tornados? (Opinion piece on CNN.com)

Join us for the next episode of The Crisis Show via YouTube.

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.


Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com
.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

The Crisis Show airs on Wednesdays at 7pm Eastern Time