Freedom Industries, International Nutrition Fail Miserably In Crisis Management Tests

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Episode #60 of The Crisis Show, recorded January 22, 2014, examined how two companies -- Freedom Industries and International Nutrition -- failed crisis management basics in the aftermath of their respective crisis situations.   Host Rich Klein of Rich Klein Crisis Management in New York was joined by Gerald Baron of Agincourt Strategies

 
Links related to this episode:

Video of press briefing with Gary Southern, President of Freedom Industries

Initial statement issued by Freedom Industries

Commentary on Freedom Industries in West Virginia Metro News

Gerald Baron's blog post about Freedom Industries

Associated Press story about building collapse at International Nutrition in Omaha, NE

CORRECTIONS: In our intro, we incorrectly identified one of the companies as Freedom International. It is, in fact, Freedom Industries. We also misspoke in our intro about casualties in the water contamination incident caused by chemicals leaked from Freedom Industries. Thankfully, there were no deaths reported from the water contamination incident in West Virginia. However, in the building collapse at International Nutrition in Omaha, two people died and 17 were reportedly injured. We regret these errors and wanted to set the record straight. 

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

Experts Discuss 2014 Trends, Give Tips on Crisis & Reputation Management

Episode #59 of The Crisis Show, which aired January 8, 2014, was a 90-minute special episode that looked back on some crisis/reputation events of 2013 and offered real world advice to leaders in the areas of crisis management, crisis communications, social media, emergency management and workplace violence.

Host Rich Klein was joined by Mike McKenna, Felix P. Nater, Krishna De, Jonathan Bernstein, Erik Bernstein, Shel Holtz and Jane Jordan-Meir.

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Typhoon Yolanda: Disaster Response, Recovery in Natural Disasters

Episode #58 of The Crisis Show, which aired November 13, 2013 was a look at Tyhoon Yolanda that and disaster recovery/response issues related to natural disasters. 

Host Rich Klein was joined by Mike McKenna of TEAM Solutions (Texas)

Some links related to Typhoon Yolanda:

Official Philippines Government website

Google Crisis Map on Yolanda

The Weather Channel on Yolanda

"Is Keeping Score Helpful?" - an blog post by Mike McKenna about humanity vs stats in disasters

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Superstorm Sandy 1 Year Later: Risk Management & Emergency Management Tips for Business

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Episode #56 of The Crisis Show, which aired October 30, 2013 was a look at Superstorm Sandy one year later and included risk management and emergency management advice for businesses.

Host Rich Klein was joined by Annika Schuenemann of Allianz Global Corporate and Specialty and TJ Hanlon, a veteran emergency management professional and public information officer.


 

Some links related to #Sandy for business and residents:

Daily News Before and After Photos from Sandy

Information about flooding

Emergency Planning from CDC

New York Rebuilding Congress report on Sandy

Staten Island One Year Later: Staten Island Advance story

Atlantic City One Year Later

Allianz Global Report on Sandy

Allianz Global Risk Bulletin

NY State Senate Task Force Report on Sandy

New York Times 2012 report from Long Beach, NY after Sandy

Hurricane Sandy Aftermath Video: Inside the Chaos of Breezy Point, N.Y.

Waves Thrash Massapequa on Long Island – Hurricane Sandy

Long Beach, NY Commemoration Ceremony – October 2013

Video of Sandy damage to Red Hook (Brooklyn)

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Australia Brushfires Update

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Episode #55 of The Crisis Show, which aired October 23, 2013 was a report on the Australia brushfires with Jane Jordan-Meier, who was broadcasting from Sydney with host Rich Klein in New York. 

 

  

 

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

Greyhound Silent On Social Media In Serious Crisis

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Episode #54 of The Crisis Show, recorded on October 9, 2013 examined how Greyhound failed to communicate effectively in the first day of a serious crisis - a tragic bus crash that occurred earlier in the day. Host Rich Klein of Rich Klein Crisis Management in New York was joined by Jonathan Bernstein of Bernstein Crisis Management in California

 

Links related to this episode:

Greyhound website news page

Greyhound’s Facebook page

Greyhound’s Twitter account

Crash victim Shara King’s interview with TV station (Fox 8 Cleveland)

WKYC (Cleveland) coverage of crash

Federal Motor Carrier Safety Administration homepage

Greyhound safety record investigated by Dayton, OH TV station (reportedly more than 100 Greyhound crashes in past two years)

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

Episode 52 of The Crisis Show: Yosemite Fires, Colorado Flooding

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Episode #52 of The Crisis Show, which aired on September 18, was a panel discussion about emergency management issues relating to the fires near Yosemite National Park and the epic flooding that hit Colorado. Mike McKenna (Fort Worth, TX) was guest host and was joined by two other emergency management professionals, Jon Bodie and Billy Chrimes. 

 

 

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

The Crisis Show: Brands’ Misuse of Social Media on 9-11

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Episode #51 of The Crisis Show, which aired on September 11, analyzed how some companies were roundly criticized for exploiting the tragedy of 9-11 to promote their products and services. Host Rich Klein (NYC) was joined by Shel Holtz (CA) and Rod Hughes (PA)

 

Related links:
Story about AT&T tweet

Story about AT&T and Marriott social media mistakes

LA Lakers Apologize for tweet of Kobe Bryant

Story about Tumbledown Trails (golf course) 9-11 promotion

Column about Kenneth Cole and his use of social media

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

Back To School Episode: Crisis Management, Campus Social Media & Privacy

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Episode #50 of The Crisis Show, which aired on August 21, was our annual Back to School episode. Host Karen Freberg from the University of Louisville was joined by Gail Glover of Union College (Schenectady, NY). They touched on a wide variety of issues including campus shootings, social media, college sports crises and privacy in the classroom with the advent of new technology like Google Glass.  

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

Silence Not An Option When A Crisis Hits

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Episode #49 of The Crisis Show, recorded August 7, talked about the importance of organizations quickly issuing "holding" statements as soon as a crisis hits.
Host Rich Klein (NYC) was solo for this abbreviated episode (10 minutes).

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

Stay tuned for our special Back to School episode on August 21, 2013 at 7pm EDT with Dr. Karen Freberg of the University of Louisville.

The Crisis Show airs on Wednesdays at 7pm Eastern Time