Tag Archives: Cruise industry

Royal Mess for Royal Caribbean After Explorer of The Seas Returns

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Episode #61 of The Crisis Show, which aired January 29, 2014, was an analysis of the crisis facing Royal Caribbean and its Explorer of the Seas ship that returned to port earlier in the day after nearly 700 passengers fell ill with gastrointestinal viruses. Host Rich Klein of Rich Klein Crisis Management in New York was joined by cruise law attorney Jim Walker (Florida), who writes the popular Cruise Law blog. 


Links related to this episode:

Rich Klein Crisis blog post about Royal Caribbean

Jim Walker’s initial blog post about Royal Caribbean

Royal Caribbean CEO Richard Fein on CNBC (January 27, 2014)

Royal Caribbean Press Releases About Explorer of The Seas

Royal Caribbean on Twitter

Royal Caribbean PR on Twitter

CNN story on ship’s return to port (January 28, 2014)

Time Magazine’s iist of worst norovirus outbreaks aboard cruise ships 

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.

Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein

 

Carnival Cruise, Poland Spring, Burger King Highlight The Crisis Show #28

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Episode #28 of The Crisis Show, which aired on February 20, 2013, analyzed Carnival Cruise Line's crisis, a missed PR/social media opportunity by Poland Spring, the hacking of Burger King's Twitter account and TD Bank's creative use of social media.

Host Rich Klein was joined by Shel Holtz, principal of Holtz Communication + Technology.

Links related to this episode:

Carnival Cruise Line website
Facebook page for Carnival Cruise Line
Twitter feed for Carnival Cruise Line
Video Case Study of Carnival Cruise Crisis by Rich Klein (February 11, 2013)
Please also check out a great thread about Carnival on LinkedIn, inside the Crisis Communication group.
Class Action suit filed by Triumph passengers (CNN)
Video of Marco Rubio's Poland Spring break (WSJ Digital)
Poland Spring Blows Rubio #watergate moment (CNET)
Story about Burger King getting hacked (The Huffington Post)
Burger King gains Twitter followers after hack (Slate)
Burger King website
Facebook page of Burger King
Twitter page of Burger King
TD Bank's creative use of social media (Advertising Age)

For Immediate Release: The Hobson and Holtz Report
Rich Klein Crisis Blog

Join us for the next live episode of The Crisis Show via YouTube on February 27, 2013.

Please Tweet about any episode of the show using #TheCrisisShow or @TheCrisisShow.
Send questions and comments to rich@TheCrisisShow.com or TheCrisisShow@gmail.com
.
Tel: 347-903-7361 (including sponsorship requests, guests inquiries)

For more information about the host:
Rich Klein at Rich Klein Crisis Management